Last Updated: 13 November 2025

At Dyna Writing Instruments, we take pride in delivering premium-quality pens and stationery products with precision and reliability. This Cancellation & Refund Policy defines the terms under which cancellations, returns, and refunds are accepted for purchases made through our official website — www.dynapen.in.

Please read this policy carefully before placing an order.

1. Order Cancellation Policy

  • Once an order is confirmed, cancellation is generally not permitted.
  • Cancellations will be accepted only if:
    • The ordered item is out of stock, or
    • There is a delay in manufacturing, printing, or dispatch that exceeds the committed delivery date.
  • In such cases, our team will contact you.
  • You may also reach us directly for cancellation assistance at:
    📧 support@dynapen.in | 📞 +91-XXXXXXXXXX

If approved, your refund will be processed to your original payment method within 5–7 business days, after deducting applicable shipping or handling charges.

2. Return & Refund Policy

We follow a strict no-return policy, except in cases where the incorrect product has been delivered.

  • Refunds or replacements will be issued only if:
    • You receive a wrong product (different from what was ordered), or
    • A defective or damaged product due to handling error is received.
  • Requests must be made within 7 days of delivery.
  • Please share order details and photos for verification via email.

After verification:

  • Refunds will be credited to the original payment method within 5–7 working days.
  • Shipping charges are non-refundable and will be deducted from the refund amount.
  • The return shipping cost is the customer’s responsibility, unless the issue originated from our side.

3. Customized / Personalized Orders

  • Products involving logo printing, engraving, or any customization are non-cancellable and non-refundable.
  • Once confirmed, these orders move into production and cannot be modified.
  • Please review your designs and proofs thoroughly before final approval.

4. Bulk & Corporate Orders

  • For bulk or corporate clients, any cancellation or refund request will be managed on a case-to-case basis, subject to management approval.
  • Separate terms may apply depending on the order size, customization level, and delivery timelines.
  • For assistance, contact your assigned Relationship Manager or email support@dynapen.in.

5. Important Notes

  • All refunds are subject to product verification and approval from the Dyna Writing Instruments quality control team.
  • The company reserves the right to reject refund or cancellation requests that do not meet policy conditions.
  • This policy adheres to applicable Indian e-commerce and consumer protection laws.

6. Contact Information

For order-related assistance, cancellations, or refund queries, please contact:

📧 Email: support@dynapen.in
📞 Phone: +91-XXXXXXXXXX
🌐 Website: https://dynapen.in
🕒 Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

7. Frequently Asked Questions (FAQs)

1. Can I cancel my order after placing it?

Cancellations are not allowed once the order is confirmed. However, if the product is out of stock or delayed in dispatch, you may request cancellation through our support team.

2. How do I request a refund?

If you receive a wrong or defective product, please contact us within 7 days of delivery at support@dynapen.in with your order details and product photos. Our team will review your request and initiate a refund if eligible.

3. How long will it take to receive my refund?

Approved refunds are processed within 5–7 business days through the original mode of payment.

4. Are shipping charges refundable?

Shipping and handling charges are non-refundable and will be deducted from the total refund amount.

5. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the product delivered is incorrect or defective due to our error.

6. Can I return or cancel customized or personalized products?

No. Orders that involve engraving, logo printing, or personalization cannot be returned, exchanged, or cancelled.

7. What if my corporate or bulk order needs cancellation?

Bulk and corporate orders have different policies. Please contact your Relationship Manager or email support@dynapen.in for assistance. These requests will be handled on a case-to-case basis with management approval.

8. What happens if my product arrives damaged?

In rare cases where a product arrives damaged, please contact us immediately with photos. We will verify and process a replacement or refund as per our policy.